Frequently asked questions
Size guide
M56 160-175 cm (5,3”-5,9”)
M60 180-195 cm (6,0”-6,5”)
Vé Comfort and Sport Specification
Frame: Urban city alloy frame, comfort or Sport edition in two different sizes M56 or M60.
Fork: Urban city alloy fork
Headset: Alloy A-headset. Angle: Sport +7°/ Comfort +31°
Handelbars: Alloy, sport: backswept. Comfort: backswept whit rise.
Grips: Soft silicone grips 30mm.
Saddle: Urban city saddle with chrome rivets.
Breaks: Disk breaks, front and rear.
Crankset: 3-piece alloy (black and silver).
Gears: 3-speed sram iMotion.
Shifts: All our Vé 3-speeds comes with smooth-shifting 3-speed integrated hub from Sram.
The Vé 7-speed is equipped with smooth-shifting integrated hub from Shimano.)
Pedals: Urban city alloy, platform pedals.
Fenders: Urban city alloy, mud gards.
Tiers: Kenda, multi-color 28x700C
What’s the weight of the bike?
Vé Comfort Edition 3-speed weighs 12.8 kg. Vé Comfort 7-speed weighing 12.9 kg. Vé Sport Edition 3-speed weighs 12.3 kg and Vé Sport 7-speed weighs 12.4 kg.
How is the bicycle delivered?
Check out the Shipping & Return section for more information.
How do I assemble my bicycle?
At home delivery, you get your bike fully assembled in cardboard except for steering, front wheels and pedals. Easily mount your basket or flat carrier. Please do not hesitate to contact us for any questions. Number can be found under contact.
Can I attach children’s seat?
Absolutely. We have highchairs in our shop that are mounted on the saddle bar.
Warranty?
Like any bicycle, a Vélosophy will require regular service to ensure a safe and enjoyable ride through its lifetime. Whenever possible, we recommend taking your Vélosophy to a professional bike shop (preferably one of our selected partners/dealers when possible) for service. Please be sure to review the owner’s manual for detailed safety and service instructions.
All Vélosophy bicycles and their components carry the following warranty:
Frame: 2 years.
Electronics: 1 years.
Parts (excluding tires, tubes, brake pads, cables & housing, and grips): 2 years.
Payment?
Easy and secure payment via our website. Get in touch if you feel hesitant or have issues.
Where are the bicycles are made?
Our bikes are made in France.
Support
We’re always happy to help!
If you’re in need of maintenance and looking for a shop to help, we recommend reaching out to one of our selected partners/dealers. If you’re in a city where we don’t currently have a partner/dealer you can contact us and we’ll be happy to put you in touch with a qualified shop near you. Fortunately, the Vélosophy bicycle were built in a way so that just about any reputable bike shop should be able to help you with routine maintenance.
If you are a dealer looking for specific assistance, the below documents could help. If not, please contact us at hello@velosophy.cc and we’ll get back to you as soon as possible.
Return Policy
More information about our generous return policy is found in the Shipping & Returns section.
Enjoy your ride!